Only products purchased through INITIO Parfums Privés official website may be returned in accordance with the return policy. INITIO Parfums Privés products purchased through any other outlet are subject to the return policies applicable to such outlets.
In order to return a product, you will need to send an email to firstname.lastname@example.org indicating your willingness to return the item within 14 days from the date of the delivery. For us to accept the product, it must remain unopened in its original packaging.
Once we receive the product, we will inspect it and proceed to the refund on the same payment method used when placing the order.
The shipping costs which will be at the expense of the customer.
This clause does not affect your legal rights in relation to faulty products.
Return of faulty products will be under the responsability of INITIO Parfums Privés.